Privacy and Cookie Policy
Effective date: 24 August 2026
This policy explains how DJunk Scotland collects and uses personal information when you visit djunk.co.uk, request a quote, contact us or make a booking.
Who we are
DJunk Scotland is a trading name of RDJ Removals Limited (formerly RDJ Waste Limited), a company registered in Scotland under company number SC753707. Our registered office is 71 Kilbowie Road, Clydebank, Scotland, G81 1BL. Our operating address is 183 Loanfoot Avenue, Glasgow, G13 3UJ.
RDJ Removals Limited is the controller of the personal information described in this policy. Privacy questions and rights requests can be sent to [email protected].
Information we collect
- Enquiry and contact information: name, email address, telephone number, postcode, message and any information you provide in a form, email, telephone call, WhatsApp or Messenger conversation.
- Booking and order information: services or items selected, collection details, order number, price, order status, refund information and communications about the booking. The current website does not take card payments online.
- Website and device information: IP address, browser and device type, approximate location, pages viewed, links clicked, referral source, timestamps and security logs.
- Marketing attribution information: campaign parameters such as UTM values, Google or Microsoft advertising click identifiers, referring website and landing page. These attribution values are stored only after optional-cookie consent.
- Measurement events: form completion, telephone, WhatsApp and Messenger link clicks, product and basket activity, checkout progress and completed orders. Names, email addresses, telephone numbers, postal addresses and message contents are not sent to Google Analytics or Google Ads by our measurement tags.
How and why we use information
| Purpose | UK GDPR lawful basis |
|---|---|
| Responding to enquiries, preparing quotes, taking bookings and providing services | Taking steps at your request before entering a contract and performing a contract |
| Managing orders, customer service, complaints, refunds and business records | Contract, legal obligations and our legitimate interests in operating and protecting the business |
| Protecting the website, detecting fraud, spam and malicious activity, and maintaining service reliability | Our legitimate interests in security, fraud prevention and service continuity |
| Optional audience measurement, campaign attribution, advertising conversion measurement and click-fraud analysis | Your consent. You can reject or withdraw this consent at any time using Privacy choices |
| Sending marketing communications where requested or otherwise permitted by law | Consent or the limited existing-customer exception where applicable. Every marketing message will offer an opt-out |
Who receives information
We do not sell personal information. We share only what is reasonably necessary with:
- our authorised staff, contractors and professional advisers;
- website hosting, email, security and technical-support suppliers, including Encapsulate Group and Cloudflare;
- Google, where consent is given, for Google Analytics, Google Ads conversion measurement and Google Tag Manager. Limited cookieless measurement signals may be sent when optional storage is denied, but optional analytics and advertising cookies are not set;
- ClickCease/CHEQ, where consent is given, to identify invalid advertising traffic and support click-fraud analysis;
- Meta or WhatsApp if you choose to follow a Messenger, Facebook or WhatsApp link. Those services then process information under their own privacy terms; and
- regulators, law-enforcement bodies, courts or other parties where disclosure is legally required or necessary to establish, exercise or defend legal rights.
Some suppliers may process information outside the United Kingdom. Where this happens, we require an applicable UK adequacy regulation, the UK International Data Transfer Agreement or Addendum, or another lawful transfer safeguard.
Cookies and similar technologies
Essential cookies support privacy choices, security, the basket and checkout. They do not require consent. Analytics, advertising attribution and click-fraud measurement technologies are optional and are controlled by the choice shown when you first visit. Accepting and rejecting are equally available. You can change your selection at any time using the Privacy choices control displayed on the website.
| Cookie or technology | Provider and purpose | Typical duration | Category |
|---|---|---|---|
encap_consent_v1 | DJunk: remembers whether optional storage was accepted or rejected | 1 year | Essential |
woocommerce_cart_hash, woocommerce_items_in_cart | WooCommerce: keeps basket contents and detects basket changes | Browser session | Essential |
wp_woocommerce_session_* | WooCommerce: connects the browser to its server-side basket | 2 days | Essential |
encap_attr_first_v1, encap_attr_last_v1 | DJunk: remembers first- and last-touch campaign attribution and advertising click identifiers | 180 days | Optional analytics/advertising |
_ga, _ga_* | Google Analytics: distinguishes browsers and maintains session state | Up to 2 years, subject to browser limits | Optional analytics |
_gcl_*, including _gcl_au or _gcl_aw | Google Ads: records advertising referrals and measures conversions | Typically up to 90 days | Optional advertising |
| ClickCease/CHEQ tag and related device/network signals | Identifies suspected invalid advertising traffic. The provider states that ClickCease service delivery can operate without cookies; our site nevertheless loads this tag only after optional advertising-storage consent | Provider-controlled; service cookies may be session-only or absent depending on configuration | Optional advertising/security measurement |
Browser settings can also block or delete cookies, although blocking essential WooCommerce cookies may prevent the basket or booking process from working. More information about Google’s use of data is available in Google’s partner-sites notice. ClickCease/CHEQ information is available in its privacy policy.
How long we retain information
- Enquiry and quotation records are normally retained for up to 24 months after the last meaningful contact, unless they become part of a booking or are needed for a dispute.
- Booking, order, invoice and accounting records are normally retained for up to 6 years after the end of the relevant accounting period.
- Website security logs are retained only for as long as reasonably needed to investigate abuse and protect the service.
- The current Google Analytics property is configured for 2 months of event-level retention and up to 14 months of user-level retention. Aggregated reporting that does not directly identify an individual may be kept for longer.
- Cookie and attribution durations are listed in the cookie table above.
We may retain information for longer where required by law or where it is reasonably needed for a complaint, legal claim or regulatory investigation. When it is no longer needed, it will be deleted or anonymised.
Your rights
Depending on the circumstances, UK data-protection law gives you rights to be informed and to request access, correction, deletion, restriction, portability or objection. Where processing relies on consent, you can withdraw it at any time without affecting earlier lawful processing. These rights are not absolute and a lawful exemption may apply.
To exercise a right, email [email protected]. We may ask for proportionate information to confirm your identity. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, although we would appreciate the opportunity to address the concern first.
Children
Our services are not directed at children and we do not knowingly collect personal information from children through this website.
Security and changes to this policy
We use proportionate technical and organisational measures to protect personal information. No internet service can be guaranteed completely secure. We will update this policy when our processing, suppliers or legal obligations materially change and will revise the effective date above.
